Refund and Returns Policy
Last Updated: August 2026
At UNIMED Techniques, we are committed to providing reliable medical equipment, healthcare technologies, and professional services to our customers across the Sultanate of Oman.
As our website is primarily an informational and corporate website, products and services displayed on the website are not necessarily available for direct online purchase. Any purchase, supply, rental, maintenance, repair, or other commercial transaction is subject to the specific terms and conditions agreed between UNIMED Techniques and the customer.
1. Product Purchases
Any product purchase made through UNIMED Techniques is subject to the terms agreed upon at the time of sale, including the applicable quotation, purchase order, invoice, contract, or other commercial agreement.
The applicable terms may vary depending on the product, supplier, warranty conditions, and nature of the transaction.
2. Returns
If a product is eligible for return, the return must be requested in accordance with the terms of the applicable purchase agreement, invoice, warranty, or other agreed commercial terms.
Customers should contact UNIMED Techniques as soon as possible if they believe that a supplied product is defective, damaged, incorrect, or does not correspond to the agreed specifications.
Products may be subject to inspection before a return, replacement, repair, or other resolution is approved.
3. Damaged or Incorrect Products
If you receive a product that appears to be damaged, defective, incorrect, or inconsistent with the agreed order, please contact UNIMED Techniques promptly and provide the relevant order or invoice information and details of the issue.
Where appropriate, UNIMED Techniques may review the matter and determine the appropriate resolution in accordance with the applicable agreement and warranty terms.
4. Medical Equipment and Specialized Products
Certain medical equipment, devices, spare parts, consumables, and specialized products may not be eligible for return due to their nature, installation requirements, customization, regulatory requirements, or other applicable conditions.
Return eligibility will therefore depend on the specific product and the terms agreed at the time of purchase.
5. Services
Services provided by UNIMED Techniques, including equipment maintenance, repair, technical support, installation, and related services, are subject to the terms agreed with the customer.
Any cancellation, modification, or refund relating to a service will be handled according to the applicable quotation, service agreement, purchase order, or contract.
6. Refunds
Where a refund is approved, the applicable refund method and timeframe will depend on the terms of the relevant transaction and the payment method used.
UNIMED Techniques will communicate the applicable refund arrangements to the customer where a refund is approved.
7. Warranty
Products may be covered by manufacturer or supplier warranties, depending on the specific product.
Warranty claims are subject to the applicable warranty terms and conditions, including any exclusions, limitations, service requirements, and warranty periods.
8. How to Contact Us
For questions regarding product returns, refunds, warranties, or service-related matters, please contact UNIMED Techniques.
UNIMED TechniquesLocation: Almouj ST,Muscat- Oman.
Website: unimedtechniques.com
Email: info@unimedtechniques.com
Phone: +96822070899
We are committed to providing reliable healthcare solutions and professional support to our customers.